Support Engineer

PHOTON

Chennai

1-5 Years

Save

Posted 6 days ago
Over 100 applicants

Quick Apply

Job Description

Job Summary

Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
Hands-on experience with ticketing tools and documentation tools.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with desktop applications and help desk software.
Excellent communication skills and multitasking / ability to work based on priority.
Ability to provide step-by-step technical help, both written and verbal.
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
Ability to work on rotational shifts - 24/7.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

PHOTON

Photon, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace Digital Hyper-expansion® to ‘make tomorrow happen today’. We work with 40% of the Fortune 100, enabling them to stay agile and future-ready in an era of converging digital and AI boundaries. Powering billions of touch points a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients. We employ several thousand people across dozens of countries.

Job ID: 109339675

Jobs by Skill - IT