Job Title:
Location: Hyderabad (Hybrid)
Experience: 5+ Years (STRICTLY)
Employment Type: Permanent
Notice Period: Immediate Joiners Only
About the Company
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Role Overview
The L2 Support Engineer will be responsible for providing application support for business-critical systems developed using Mainframe, COBOL, Java, C++, and SQL-based technologies. The role involves incident resolution, performance monitoring, root cause analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.
Key Responsibilities
- Provide L2 application support for systems developed in Mainframe, COBOL, Java, and C++ hosted on client infrastructure.
- Troubleshoot and resolve application and production issues with minimal business impact.
- Monitor application performance and system health; proactively identify potential issues.
- Collaborate with L1 support, development teams, and stakeholders to resolve complex incidents.
- Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Execute SQL queries to retrieve data, diagnose problems, and support issue resolution.
- Assist with application deployments, configuration, and release activities.
- Create and maintain support documentation, SOPs, and troubleshooting guides.
- Participate in 247 on-call support rotation for critical applications.
- Communicate clearly with users and stakeholders regarding issue status and resolution progress.
Required Skills & Qualifications
- 4+ years of experience in Application Support (L2) roles.
- Hands-on experience with Mainframe, COBOL (AS400), Java, or C++.
- Strong understanding of Object-Oriented Programming (OOP) concepts.
- Proficiency in SQL and database troubleshooting.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and in a team-oriented environment.
- Willingness to participate in on-call and shift-based support.
Preferred Skills
- Knowledge of ITIL framework and incident/problem/change management processes.
- Experience with automation tools to improve support efficiency.
- Prior experience in a financial services or technology-driven environment.
