Required Qualifications:
OBJECTIVES of ROLE:
- Responsible for monitoring and supporting the product at customer environment in 24*7 basis working in shifts.
- Managing the tickets from customer adhering to SLA.
RESPONSIBILITIES/TASKS:
- Monitoring the alarms/alerts generated from various customers.
- Monitoring the logs of jobs and job status.
- Preliminary investigation of alerts based on a standard defined procedure.
- Acknowledgement of tickets to customers on support management tool.
- Working in 9 hour shifts (including night shift) to support customers in different regions. Shift may change on periodic basis.
- Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis.
- Engagement with customer operations support team.
- 8. Development/Modification of shell scripts to enhance the product monitoring abilities.
SKILLS
- Good knowledge on Unix and Shell scripting
- 1- 6 Years experience with Telecom BSS/OSS solution on operations support (Mandatory)
- Understanding of RDBMS concepts.
- Understanding of SDLC and Agile development models
- Well established communication and inter-personal skills associated with person-management abilities.
- Thorough understanding, appreciation and analysis of the issues underlying systems development.
- Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.
- Potential to upskill to L2/L3 teams with more advanced product/domain/Unix knowledge.
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