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Support Engineer
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- Posted 21 days ago
- Be among the first 10 applicants
Job Description
Job Description
To ensure success as a support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
Support Engineer Responsibilities:
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Bachelor's degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
More Info
Key Skills
remote connection systems
chipsets
networking and connection issues
computer hardware systems
memory modules
About Company
Skills:
Rest Web Services, AWS Glue, Json, Sql, Javascript, Xml, Ruby, Python, Data Quality Management, Linux operating systems, ETL processes, Operations
Skills:
ticketing systems , Databases, Apis, Application Support, Networking Concepts, Operating Systems, Sql Queries, Software Troubleshooting, Web Applications, issue-tracking tools, application workflows, client-server architecture, technical support platforms
Skills:
and Linux., Macos, Strong knowledge of desktop operating systems, including Windows
Skills:
test equipment , Operating Systems, Automation, Commissioning, Field Service Management, Electronics, Process Improvement, Environment Health And Safety, Technical Services, Customer Support, Preventive Maintenance, Key Performance Indicators KPIs, Technical Support, Electrical Engineering, hand tools
Skills:
ticketing systems , Printers, Servicenow, Outlook, Mobile Devices, Peripherals, Networking, Dns, Jira, DHCP, Microsoft 365, computer hardware, Vpn, Macos, Lan, Wi-Fi, Freshservice, Windows operating systems, OneDrive, Teams, Sharepoint, zendesk