Support Engineer

Job Summary

We are looking for a skilled Network/Cabling Support Engineer with strong knowledge of copper and fibre optic cabling systems. The candidate will be responsible for troubleshooting cabling-related issues, supporting client IT and facility teams, maintaining service records, and ensuring timely resolution of support requests.

Key Responsibilities

• Provide technical support for copper cabling systems, including Cat6/Cat6A, and fibre optic cabling systems.
• Perform troubleshooting and identify issues related to structured cabling and network connectivity.
• Use Fluke testing tools for cable testing and certification.
• Interpret cabling drawings, layouts, and other technical documentation.
• Coordinate closely with client IT teams, facility management, and the client's service desk for issue resolution.
• Attend and resolve support calls within the required timelines.
• Maintain accurate records of service activities, testing, and issue resolution.
• Update and manage support tickets in the client's software/service desk application.
• Provide clear communication and technical updates to clients and internal teams.
• Follow standard procedures for cabling installation, testing, troubleshooting, and documentation.

Required Skills & Qualifications

• Strong knowledge of Cat6/Cat6A copper and fibre optic cabling systems.
• Familiarity with Fluke testing tools and cable certification processes.
• Ability to read and interpret cabling drawings, layouts, and technical documents.
• Strong troubleshooting and problem-solving skills.
• Good communication and client-facing skills.
• Ability to coordinate effectively with client teams and internal stakeholders.

Experience with service desk/ticketing systems will be an added advantage