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VAYUZ Technologies

Support Engineer - Cloud

VAYUZ Technologies
Bengaluru, India
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  • Posted 21 hours ago
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Job Description

About The Role

We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues.

  • Strong problem-solving and communication skills.
  • Advanced troubleshooting capabilities to handle complex technical issues escalated from L1, including in-depth software and system diagnostics across various cloud resources.
  • Understanding of application scaling and high availability concepts.
  • Perform detailed troubleshooting, log analysis, configuration checks, and environment validation.
  • RCA documentation and incident response communication to all stakeholders.
  • Escalate critical or unresolved issues to the engineering team with proper documentation
  • Troubleshoot API, REST/gRPC communication failures, and timeout issues.
  • Strong knowledge of Docker and Kubernetes commands.
  • Provide 24x7 on-call support to respond to incidents and ensure system availability.
  • Analyze system usage patterns and proactively identify warning signs and service degradation.
  • Own SSL certificate rotation and renewal activities.
  • Manage incident response, troubleshooting, resolution, and documentation of RCA and PIR reports.

Skills Required

  • Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS, S3, EMR, etc.
  • Good understanding of databases, networking, and web technologies
  • Experience working in microservices environments using CloudWatch, OpenSearch, ELK Stack, and monitoring tools such as Prometheus and Grafana
  • Programming knowledge in Python and Shell Scripting would be an added advantage.
  • Familiarity with ServiceNow, Jira, and Confluence tools
  • AWS Cloud certifications and ITIL certifications are recommended.

(ref:hirist.tech)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It
Employment Type:
Full time

About Company

VAYUZ Technologies

Job ID: 148622209

Jobs by Skill - IT
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Last Updated: 02-06-2026 05:17:20 PM
Homejobs in Bengaluru / BangaloreSupport Engineer - Cloud

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