Support Consultant (L2 & L3)

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This is a full-time remote role for a Support Consultant (L2 & L3). The Support Consultant will be responsible for providing advanced technical support to clients, troubleshooting and resolving complex issues, and ensuring customer satisfaction. Daily tasks include analyzing technical problems, consulting with customers to understand their needs, and offering effective solutions. The role also involves collaborating with internal teams to enhance support processes and customer experience.

• Strong Analytical Skills to identify and resolve technical issues effectively
• Experience in Customer Support and ensuring Customer Satisfaction
• Proficiency in Technical Support tasks, including troubleshooting and problem-solving
• Ability to provide Consulting services and tailor solutions to client requirements
• Excellent communication and interpersonal skills
• Ability to work independently in a remote setting
• Experience in a similar role or industry is advantageous
• Bachelor's degree or relevant certifications in IT, Computer Science, or related field preferred