Support Consultant

About Inventrope:

Founded in 2014, Inventrope is the leading provider of Technical & Billing Support Solutions for SAAS Platforms. We work directly with clients across the US, UK, and Europe, helping manage their technical, billing, and admin tasks.

About the Role:

Please note this is not a call center role.

This is a hybrid position - you may be asked to work from the company office from time to time.

This role requires in-office trainingin Bhopal during your training period. Training period is fully paid.

Job Description:

This role will be technical, and you would be expected to be able to learn several platforms like page builders, autoresponders/ESPs, tracking software, webinar systems etc.

As an Inventrope Consultant, you will be our go-to person for technical support, documentation, billing, and admin support.

Using your tech savvy and strong written English communication, you will help us and our clients get the information they need as soon as they need it.

No. of Positions: Multiple

Hiring Process:

• Shortlisted applications are invited for an in-person interview at our Bhopal office
• Test of Written Communication will be part of the interview
• Walk-ins are not entertained.

Responsibilities

• Respond to user queries through helpdesk and live chat
• Review landing pages, funnels, ad accounts, and emails for setup issues or compliance
• Work under limited supervision with considerable latitude for the use of initiative and independent judgment
• Cross-train on multiple products
• Assist in additional tasks such as creating detailed documentation and support articles

Qualifications

• Graduate degree (in any field)
• Exceptional writing abilities to provide clear and empathetic customer support through email
• Minimum typing speed of 30 WPM
• Passion for and responsibility towards your position
• Passion for what you do and drive to improve
• Personal and corporate integrity

Salary & Perks

• 30,000/- per month (3,60,000/- per year) CTC, revised based on your performance
• Paid time off
• Option to work from home when needed
• Casual dress code
• All the books you wish to read are on us!