Support Associate in Gurgaon, Greater Noida, Noida, Faridabad, Delhi, Ghaziabad

About The Job

Key Responsibilities:

• Contact lenders, brokers, clients, and third parties via email and phone to obtain required documents or missing information.
• Maintain professional communication and ensure timely responses.
• Handle emails and calls simultaneously, switching between tasks without losing accuracy.
• Keep track of multiple cases or requests at once.
• Answer incoming calls from clients who want to make payments.
• Process payments accurately in the system and follow security protocols.
• Log into various lender portals.
• Download required documents and upload completed or updated files.
• Ensure documents are stored correctly and properly labeled.
• Complete all assigned tasks within the agreed timelines.
• Escalate delays when needed and keep supervisors informed.
• Monitor inbox throughout the day.
• Respond promptly to internal and external emails.
• Categorize, flag, or organize emails for follow-up.
• Complete all assigned tasks within the agreed timelines.
• Escalate delays when needed and keep supervisors informed.
  
  

About Company: PLS has offices in Manchester, Liverpool, and Central London. With around 200 employees, we are one of the leading conveyancing firms in the country by volume, and a significant amount of our work is in new build homes. We are experienced in all types of conveyancing, including the first homes scheme, shared ownership, and re-mortgage. In addition to this, we have a highly experienced secured lending team that can deal with commercial and residential property transactions, including development finance and Islamic finance.