Support Analyst (Technical and Product)

Strong written and verbal English communication.
Experience with email management and strong client facing communication skills.
Ability to multitask
Maintain SLA compliance and facilitate timely communication among the relevant teams.
Should have good QA skills to ensure the quality of the reports.
Investigate and troubleshoot client issues.
Coordinate with internal teams when escalation is required.
Track and report operational issues.
Familiarity with AI tools such as ChatGPT, Copilot, or Gemini.
Must have strong knowledge of Microsoft Word and Excel.
3+ years of experience in client support, research support, and media monitoring.