Key Areas of Responsibilities
- Manage and support the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team.
- Coordinate with onshore/offshore resources to respond, diagnose and resolve day-to-day System/User issues specifically related to missing/erroneous monitoring, visibility issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.
- Document standards, processes and procedures relating to best practices, issues, and resolutions.
- Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.
- Come up with innovative ideas to improve/automate existing process within the team, feedback into Core team for development and enhancements that will add value.
- Work with Front/Middle/Back/Infrastructure teams to understand their applications and platforms, and in turn provide monitoring options available to them through various SRE monitoring solutions within the firm.
- Work with non-technical users to understand the manual human-interactive processes being used, and use Robotic Process Automation solutions to deliver value for the firm.
- Explore cutting-edge tools, automated alerts, and build dashboards that give real-time insights all while collaborating with teams across the firm to make their platforms more reliable and resilient.
Requirements
- Bachelor's degree in computer science / engineering
- Minimum 3 years of experience within IT in an Investment Bank.
- Production support experience with excellent log analysis, problem solving, and trouble shooting skills.
- Experience supporting systems interacting with front office and middle office or back office.
- Experience with supporting application in UNIX environments is a must (shell/programming skills advantageous).
- Experience in managing, changing, and diagnosing ITRS Genos is a must.
- Experience in SQL, UNIX scripting skills, and building log/system monitoring is a must.
- Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
- Experience in supporting elastic search stack, and dashboards built on Kibana/Grafana will be an advantage.
- Experience with Messaging Middleware (Solace/Kafka/Tibco) at a user or support level is a considerable advantage.
- Experience with network diagnosis and proxy configuration/deployment will be a considerable advantage
- Excellent/Fluent in English
