Support Analyst

We are looking for a PLM Support Analyst to provide application and operational support across multiple enterprise engineering and project management tools. The candidate will work closely with internal teams to ensure smooth day-to-day support, issue resolution, and user assistance.

Tools & Technologies

• The candidate will be expected to support the following platforms:Windchill.
• Jira.
• Confluence.
• Bitbucket.
• Polarion.

Key Responsibilities

• Provide L1/L2 application support for enterprise tools.
• Troubleshoot user issues and coordinate resolutions.
• Support ticket handling, access management, and workflow assistance.
• Collaborate with internal stakeholders and engineering teams.
• Maintain documentation and knowledge transfer materials.
• Participate in KT (Knowledge Transfer) sessions during onboarding.
• Monitor tool performance and escalate critical issues when required.

Required Skills

• Experience supporting enterprise applications or PLM/ALM tools.
• Familiarity with engineering/project collaboration platforms.
• Strong troubleshooting and communication skills.
• Ability to manage multiple support requests effectively.
• Understanding of SDLC, Agile workflows, or DevOps collaboration tools is a plus.

Preferred Experience

• Prior exposure to PLM/ALM ecosystems.
• Experience with user management, workflows, permissions, and integrations.
• Basic scripting or automation knowledge is an advantage.