Support Analyst Level 2

1. Be responsible for RUN activities of Finance Systems. Main tasks include Incident, change, problem management for the Back Office Treasury Team (Finance, Platform, Treasury, Bank Communication and Pre-Accounting) KPI, SLAs follow up, reporting and Communication

2. RUN documentation management (audit and maintenance of existing procedures, redaction of missing procedures)

3. Capture, documentation and fulfillment of service requests created by end users in accordance with procedures and SLAs

4. Functional support of the applications (support Level 2 and 3) Functional expertise (set up, implementation, processes)

Continuous improvement of plan management. Help to develop and manage key user's relationships (IT Key users forum, Communication plan, etc.)

5. Contribute to Test strategy and Release Management Accompany Company Global treasury team in the definition and set up of test strategy

6. Work closely with Solution Management to incorporate BUILD activities into RUN Escalate to Solution Manager in case of any relevant issues and risks on the functional and technical side (workload constraints, conflicts, etc.).

7. Work closely with Business Analysts of the Treasury Program and highlight cross-functional issues or synergies to Business analyst teams and Project/Program managers

• Must have Power Apps & Expert Finance Markets (Forex, Market Data, Valuation) Cash Management (Treasury Position, Cash Pooling) Support trading Nice to have Power BI Technologies Bank Communication (Bank Formats, FIN and FILEACT Protocols) Pre-Accounting (Chart of Accounts, Posting Rules) Office 365 Package Fluent English (Written and Spoken) Support Methodology and Best Practices ITIL Best Practices Incident, Change, Problem Management