Key Responsibilities
Factory & Dispatch Coordination
- Coordinate with manufacturing units to finalize daily/weekly dispatch plans based on demand and inventory requirements.
- Ensure timely vehicle planning, loading schedules, and dispatch adherence.
- Track dispatch status and resolve delays or exceptions proactively.
Logistics & Transportation Management
- Coordinate with logistics partners and transporters to align trucks from factory to warehouse (WH).
- Ensure timely unloading, GRN completion, and discrepancy resolution at warehouses.
- Monitor transit TATs and escalate deviations.
Warehouse Operations Management
- Coordinate with multiple warehouses across geographies.
- Oversee inbound, storage, outbound, and inventory movements.
- Ensure warehouse SLAs, productivity, and inventory accuracy.
Order Processing & Fulfilment
- Manage order processing across all channels:
- Amazon
- Flipkart
- D2C (website)
- Ensure order flow, allocation, dispatch, and delivery performance meet SLAs.
- Coordinate with warehouse and last-mile partners for daily order closure.
3PL & Partner Management
- Act as the single point of contact for 3PL warehouse and logistics partners.
- Handle day-to-day operational issues and drive quick resolutions.
- Conduct regular reviews on performance, TAT, and service quality.
Billing & Cost Control
- Validate monthly 3PL warehouse and logistics bills.
- Reconcile invoices against actual movements, SLAs, and rate cards.
- Highlight cost leakages and optimization opportunities.
Inventory Control & Audit
- Conduct monthly stock audits across warehouses.
- Manage box replacement activities and damaged inventory segregation.
- Track ageing inventory and drive corrective actions.
Returns & RTV Management
- Manage customer returns, marketplace returns, and RTV (Return to Vendor) processes.
- Coordinate inspections, QC, refurbishment, and closure of returns.
- Analyze return reasons and support corrective action planning.
Reporting & Continuous Improvement
- Maintain daily, weekly, and monthly SCM dashboards.
- Share MIS on inventory, dispatch, TAT, returns, and costs.
- Identify process gaps and drive continuous improvement initiatives.
Key Skills & Competencies
- Strong understanding of SCM, logistics, and warehouse operations in e-commerce.
- Hands-on experience with Amazon & Flipkart operations.
- Experience managing 3PL partners (warehouse & transportation).
- Strong coordination, follow-up, and problem-solving skills.
- Ability to work in a fast-paced, high-growth environment.
- Data-driven mindset with good Excel / reporting skills.
- Ownership mindset with the ability to work independently.
Preferred Background
- Experience in mattress, furniture, bulky goods, or large-format logistics preferred.
- Prior experience in D2C + marketplace operations is a strong plus.
- Exposure to multi-warehouse, multi-city operations.
