Job Description

Job Summary:

Role Overview

We are looking for a Supply Chain Application Support Analyst to support and operate digital supply-chain applications covering E2open (E2MV), SAP MM and SAP Analytics Cloud (SAC).

The role will be responsible for ensuring seamless supply-chain operations through application monitoring, B2B/integration support, inventory reconciliation, issue resolution, analytics and continuous improvement. The candidate will work closely with global and regional business teams, internal stakeholders and external suppliers.

Key Responsibilities

Monitor and support E2open / E2MV applications and supply-chain transactions to ensure smooth business operations.
Identify, troubleshoot and resolve B2B transaction and integration-related issues.
Monitor and troubleshoot errors related to E2open platform and integration adapters.
Support SAP MM processes related to inventory management, material monitoring and shipment booking.
Troubleshoot SAP integration, interface and IDoc-related issues and coordinate resolution withrelevant teams.
Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches.
Analyze operational data to identify root causes, trends and recurring issues.
Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense.
Manage and track JIRA tickets related to incidents, enhancements, testing and Triage & Resolution activities.
Manage integration-related queries and error notifications received through shared support mailboxes.
Support supplier onboarding, including B2B setup, adapter configuration and end-to-end transaction testing.
Perform functional and integration testing for new features, releases and system upgrades.
Implement, modify and test integration templates using FreeMarker Template Language (FTL).
Prepare periodic operational and error reports, including trend, root-cause and resolution analysis.
Identify opportunities for automation, productivity improvement and process optimization.
Collaborate with global/regional teams, business stakeholders, internal suppliers and external suppliers to resolve operational issues and implement improvements.

Required Skills & Experience

Experience in application support / IT operations / supply-chain application support.
Good understanding of Supply Chain, Inventory Management or Manufacturing processes.
Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms.
Working knowledge of SAP MM, particularly inventory/material management processes.
Experience troubleshooting B2B transactions, system integrations, interfaces or IDocs.
Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis.
Good working knowledge of MS Excel for data analysis, reconciliation and reporting.
Experience with JIRA or similar IT service/ticketing tools.
Good communication skills and ability to work with global and cross-functional stakeholders.
Ability to independently analyze issues, coordinate with technical teams and drive issues through resolution.

Good to Have