Supply Chain & Fulfilment Assistant Manager

This is a hands-on leadership role covering procurement, warehouse management, and fulfilment across all our channels (Boutiques, eCommerce, Events, B2B). You'll personally lead supplier sourcing and negotiations, run a lean and reliable warehouse, and lead a small team to get every order out accurately and on time - while helping us build the systems to scale.

Key responsibilities

• Own procurement: source and negotiate directly with Suppliers, issue POs, manage supply risk, and keep costs and quality in balance

• Run the warehouse: inventory accuracy, stock rotation, cold chain integrity, and a clean, compliant environment

• Own fulfilment across Boutiques, eCommerce, Events, B2B, and corporate/HoReCa orders, including dispatch planning and delivery partner management

• Lead and develop a small team (Supply Chain & Fulfilment Executive, Packing Staff)

• Build and improve SOPs, track KPIs, and report progress to Senior Management

• Support our overseas expansion by helping set up cross-border supply chain processes

We are looking for someone with / who is

• A systems-thinking mindset paired with hands-on execution

• Strong negotiation and commercial instincts, with genuine aptitude for procurement

• Logistics-minded and detail-oriented, with strong organisational and documentation skills

• A clear communicator who takes personal ownership for accuracy

• A supportive team leader, committed to developing the team with professionalism and empathy

• Compliance-conscious, and embodies our company's values

Qualifications & Experience

• Diploma or Degree in Supply Chain Management, Logistics, Business, or related field

• 4-6 years relevant experience in supply chain, procurement, logistics, or warehouse operations (F&B, retail, or FMCG a strong fit), with hands-on Supplier negotiation experience

• Prior experience leading or supervising a team

• Comfortable being hands-on - from negotiating with Suppliers to packing an order when needed

• Strong communicator, organised, and someone who takes ownership without letting things fall through the cracks

• Proficient in Microsoft Office / Google Workspace experience with an Inventory Management System a plus

Workplace

• 5-day work week, with one workday falling on Saturday or Sunday

• Must be willing to work on Public Holidays

• On-premises work in office, warehouse, and freezer cold room (-18°C freezer room for 15-20min to pack gelato)

Reporting lines

• Reports to General Manager

• Direct reports: Supply Chain & Fulfilment Executive Packers