Job Description
The Supply Chain Channel (Account) Manager is responsible for the end-to-end lifecycle of our online B2B customer segment. This role sits at the intersection of sales and operations, managing everything from initialu00A0Order-to-Delivery (OTD) executionu00A0to complexu00A0claims settlement. You will be the primary advocate for our digital partners, ensuring that supply planning aligns with demand and that contractual service levels are met through data-driven decision-making.
Your role:
- Order Management & Execution:
- Oversee the fullu00A0Order-to-Delivery (OTD)u00A0cycle for online B2B accounts, ensuring seamless integration between the web portal and the ERP.
- Monitor order flow and lead times to ensure Perfect Order fulfillment (Right Product, Right Time, Right Condition).
- Build and maintain strong relationships with key customers, understanding their supply chain needs and business objectives.
- Guides the development of new and complex Service Level Agreements (SLAs), collaborating with stakeholders to ensure alignment with evolving customer needs and organizational objectives, thereby enhancing service quality and reliability.
- Supply Planning & Integration:
- Collaborate with the Demand Planners to provide insights into online B2B trends, seasonal spikes, and promotional impacts.
- Ensure inventory availability for key digital accounts by influencingu00A0Supply Planningu00A0priorities and safety stock levels.
- Anticipate potential supply chain disruptions and proactively implement contingency plans.
- Contract & Stakeholder Management:
- Interpret and enforceu00A0Customer Contracts, ensuring all supply chain-related clauses (delivery windows, packaging specs, penalties) are operationalized.
- Act as the lead liaison between Sales, Finance, Logistics, and the Customer's procurement teams.
- Identify and resolve supply chain issues impacting key accounts promptly and effectively.
- Represents the organization in customer interactions, ensuring proactive communication and accurately reflecting customer feedback and requirements, thereby fostering strong customer relationships and loyalty.
- Escalation & Claims Settlement:
- Serve as the primary point foru00A0Escalation Management, resolving critical bottlenecks in the delivery network.
- Manage the end-to-endu00A0Claims Settlementu00A0process for shortages, damages, or pricing discrepancies, ensuring fair resolution and root-cause analysis to prevent recurrence.
- Analytics & Digital Performance:
- Build and maintain automated dashboards inu00A0PowerBIu00A0to track Channel KPIs (e.g., Fill Rate, On-Time In-Full, Cost-to-Serve).
- Utilizeu00A0Advanced Excelu00A0to conduct deep-dive analysis on order patterns and logistics costs to optimize channel profitability.
- Monitors and reports on key performance indicators and operational metrics to internal stakeholders and customers, providing valuable insights and recommendations for further improvement and optimization of business operations.
You're the right fit if:
Education:
- MBA in Supply Chain Management, Operations, or Business from a Tieru20111 or Tieru20112 management institutes.
Experience:
- Minimum 7 years of experience in Supply Chain or Logistics, with strong exposure to B2B Eu2011commerce or Account Management.
Industry Experience :
- Prior experience in Eu2011commerce, FMCG, FMCD, or Quick Commerce is essential, with a strong understanding of fastu2011moving supply chains, highu2011volume order fulfillment, and digitally integrated customer operations.
Technical Expertise:
- Power BI: Advanced proficiency in data modeling, dashboard creation, and visualization.
- Excel: Expert-level skills, including Power Query, complex formulas, and data cleansing.
- ERP Systems: Hands-on experience with SAP or Oracle (preferred).
- Planning Tools: Familiarity with platforms such as Blue Yonder, JDA, or O9.
Negotiation:
- Proven ability to manage customer contracts and lead highu2011value financial claims to resolution.
Communication:
- Strong capability to navigate cross-functional dynamics and communicate supply constraints effectively to high-priority customers.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyu2019s facilities.
Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.
This is an office based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .
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