Supply and Logistics Manager

About the Role:

We are seeking a performance-driven Operations & Supply Chain Manager who thrives on building scalable processes and delivering results. The ideal candidate will have hands-on experience with D2C operations, Unicommerce, and key operational KPIs like SLA, OTIF, RTO, TAT, DI, and DOS. This role is central to ensuring smooth order fulfillment, reduced returns, and efficient supply chain execution across marketplaces and our own website.

Key Responsibilities:

• SLA & TAT Management:

Ensure all orders (D2C & Marketplace) are processed, packed, and dispatched within defined SLA & TAT, minimizing delivery delays and customer escalations.

• OTIF (On-Time In-Full):

Track dispatch and delivery performance to meet OTIF goals for both individual orders and bulk shipments, ensuring high customer satisfaction.

• RTO Reduction:

Analyze reasons for Return to Origin (RTO) and implement preventive actionsimprove address accuracy, COD screening, and delivery follow-ups.

• Unicommerce Operations:

Use Unicommerce to manage order processing, returns, inventory sync, price control, and reconciliation across Amazon, Flipkart, and Shopify.

• DI & DOS Monitoring:

Maintain healthy Distribution Index (DI) and monitor Days of Stock (DOS) to ensure accurate forecasting and replenishment planning.

• Process Building & SOPs:

Design and implement standard operating procedures to streamline warehouse, dispatch, and return workflows across locations.

• Inventory & Warehouse Oversight:

Track stock accuracy, avoid stockouts or overstocking, and coordinate with 3PL and internal warehouse teams for seamless operations.

• Logistics & Vendor Coordination:

Manage courier partners and vendors to ensure cost-effective and reliable delivery; negotiate SLAs and evaluate partner performance.

• MIS & Reporting:

Prepare daily, weekly, and monthly dashboards for operational KPIs, including order volume, RTO%, average TAT, inventory health, etc.

Requirements:

• 35 years of relevant experience in D2C, E-commerce or Retail Operations
• Strong command of Unicommerce, logistics tools, and dashboards
• Excellent understanding of supply chain KPIs: SLA, OTIF, RTO, TAT, DI, DOS
• Process-oriented mindset with the ability to design scalable SOPs
• Excellent coordination, problem-solving, and data analysis skills
• Ability to manage cross-functional teams and vendors