Supplier Operations Manager

The Supplier Operations Manager will be responsible to meet the revenue realization target, month on month, by working closely with Global Production Control Manager, Journal Operations and suppliers

The Supplier Operations Manager will be responsible to ensure right level of knowledge and trainings are provided to the Elsevier Supplier Partners so that they become fully capable and are informed of any shortfalls in the systems and processes to continue business as usual

Responsibilities

Responsible for managing suppliers end to end performance and ensuring accurate and timely status reporting are done.

Support business with achieving the revenue and financial target by working closely with the core production target team and suppliers

Participating in continuous improvement initiatives, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction

Embrace change by supporting cost optimization services, projects and initiatives into production and supporting operational queries that arise in BAU stage

Provide technical triaging support and be responsible for the quality monitoring framework implemented across all the standardized workflows in journals process.

Requirements

Be fluent in English (oral and written) and have excellent all-round communication skills

Have solid organization, planning and change management skills

Show an aptitude for proofreading and excellent attention to detail

Be proficient in Microsoft Excel, PowerPoint, and Word.

Have a bachelor s degree in English, communications, journalism or related field of study

Experience in a customer service role