Supplier Information Management (SIM) Manager (L08)

JOB_POSTING-3-79288-3

Job Description

Role Title : Supplier Information Management (SIM) Manager (L08)

Company Overview

• Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview

The Supplier Information Management (SIM) Manager leads supplier record setup, maintenance, and governance across Synchrony Financial systems, ensuring data accuracy and policy compliance. The role resolves supplier master data issues, manages approval workflows, and partners with Procurement and Accounts Payable to support smooth purchasing and payments. The SIM Manager also drives team performance against KPIs/SLAs and champions continuous improvement to strengthen supplier data quality and service delivery.

Role Summary/Purpose

The Supplier Information Management (SIM) Individual Contributor owns the end-to-end supplier master data lifecycle across SYF systems, including onboarding, validation, updates, and offboarding. The role ensures supplier records in Coupa and Oracle are accurate, complete, and compliant by performing critical validations (banking, tax, and third-party checks), resolving exceptions and duplicates, and partnering with Procurement, Finance/AP, Tax, Legal, Compliance, and IT. This position also supports supplier enablement through the Coupa Supplier Portal, monitors operational impacts such as invoice/payment/PO holds, and drives process improvements and automation to meet KPIs/SLAs and strengthen controls.

Key Responsibilities

• Manage end-to-end supplier master data processes, including onboarding, updates, validation, and offboarding within SYF systems.
• Ensure all supplier record changes comply with regulatory requirements, corporate policies, and internal control standards.
• Collaborate cross-functionally with Procurement, Finance, Tax, Legal, and IT teams to resolve exceptions and supplier data discrepancies.
• Monitor and report on team performance metrics, driving initiatives to meet or exceed established KPIs and SLAs.
• Lead continuous improvement projects focused on streamlining supplier information processes, reducing errors, and enhancing system efficiencies.
• Identify risks related to supplier data management and implement corrective actions to mitigate potential compliance issues.
• Support training and development activities for team members and stakeholders to foster compliance awareness and process adherence.
• Maintain up-to-date knowledge of relevant regulatory requirements, supplier management best practices, and system enhancements.
• Manage the onboarding of new suppliers and collaborate with supplier managers through the Coupa Supplier Portal.
• Utilize Coupa and third-party validation tools to analyze and approve supplier registrations.
• Maintain Oracle supplier records as the authoritative source of supplier data.
• Oversee the setup and ongoing maintenance of supplier sites, ensuring accurate and current information.
• Identify and resolve supplier duplication issues to maintain data integrity.
• Validate banking information to uphold compliance and internal control standards.
• Ensure all tax documentation and foreign supplier waivers are up to date.
• Review and process supplier record change requests submitted via Coupa.
• Assess Supplier Tax Certification outcomes to determine proper tax classification and supplier activation status.
• Collaborate with cross-functional teams to manage supplier offboarding.
• Monitor holds on supplier invoices, payments, and purchase orders.
• Maintain validations for foreign suppliers and monitor localization efforts.
• Validate year-end tax status for accurate 1099-Misc/1042 tax reporting.
• Work directly with suppliers globally to assist in the enablement of their Coupa Supplier Portal (CSP) accounts
• Drive continuous process improvements by identifying opportunities to automate manual workflows, leveraging Coupa capabilities and exploring AI-powered solutions.
• Lead end-to-end supplier enablement initiatives, including onboarding suppliers onto the supplier portal and providing guidance to suppliers to maximize portal utilization.
• Collaborate cross-functionally with Procurement, Finance, Compliance, and IT teams to support supplier data governance, controls, and risk mitigation measures.
• Take ownership of assigned projects with minimal supervision, managing timelines, deliverables, and stakeholder communications effectively.
• Stay informed on emerging automation technologies, AI advancements, and best practices relevant to supplier information management and procurement operations.
  
  

Required Skills/Knowledge

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field with Minimum 2+ years of prior work-related experience in Procure to Pay processes or in lieu of a degree Minimum 4+ years of prior work-related experience in Procure to Pay processes
• Strong working knowledge of supplier management systems such as Coupa, Oracle, or equivalent.
• Proven experience in supplier information management, procurement operations, or vendor data governance, preferably within financial services or a highly regulated environment.
• Demonstrated ability to manage issue resolution effectively, providing Level 2 support and maintaining high customer service standards.
• Excellent analytical, organizational, and problem-solving skills, with keen attention to detail and data accuracy.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across multiple functions and levels of the organization.
• Experience driving process improvement initiatives and managing change in a dynamic environment.
• Thorough working knowledge of supplier policies, processes and procedures
• Open to work in shifts/rotations
  
  

Desired Skills/Knowledge

• Problem solving skills
• Strong analytical skills
• Excellent time management skills
• Organizational / clerical skills
• Ability to work in a team setting with a diverse group of employees and managers across regions
• Experience using Oracle Supplier Management, Purchasing and/or Financials Procurement module
• Experience using Coupa supplier management and purchasing modules
• Working knowledge and use of office productivity tools (i.e., MS Outlook, MS Word) preferred
• Interpersonal skills to work efficiently across various functions
• Experience in shared services/internal service delivery role preferred
  
  

Eligibility Criteria

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field with Minimum 2+ years of prior work-related experience in Procure to Pay processes or in lieu of a degree Minimum 4+ years of prior work-related experience in Procure to Pay processes
  
  

Work Timings: 4 PM IST to 1 PM IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 2:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs).We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement HubsHyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/team meetings, trainings, and events.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L4+ employees can apply for this opportunity.
  
  

Grade / Level : 8

Job Family Group

Sourcing