Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Title: Supervisor Transaction Processing
Location: Bangalore, Karnataka
Work Mode: Work from Office
Shift: Flexible (Willingness to extend during volume spikes)
Qualifications & Experience:
- Minimum 5+ years of experience in the BPO industry.
- Prior experience as a Team Lead is mandatory.
- Strong verbal and written communication skills in English.
- Proficient in MS Office tools, especially Excel and PowerPoint.
- Graduate degree is a must.
- Experience in US Healthcare processes is a plus.
- Flexibility to work in rotational shifts.
Key Responsibilities:
- Lead and manage a team of transaction processing associates.
- Conduct regular team meetings to provide support and address concerns.
- Set individual goals for team members, provide coaching, and review performance.
- Ensure daily targets are met with consistent quality and timely delivery.
- Handle client communications and ensure queries are resolved within agreed timelines.
- Respond promptly to internal and external stakeholder emails.
- Prepare and analyze daily/weekly/monthly reports using Excel and PowerPoint.
- Support production management and contribute to controlling employee attrition.
- Collaborate with managers to meet client-defined performance metrics.
- Demonstrate flexibility in shift timings and readiness to extend hours during high-volume periods.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [Confidential Information]. You may also click here to access Conduent's ADAAA Accommodation Policy.
