Job Purpose
The Supervisor, Inpatient Coding Auditing Academy is responsible for managing day-to-day operations of the inpatient coding team to ensure timely, accurate, and compliant coding delivery. This role focuses on productivity oversight, workflow optimization, coder performance management, and operational alignment with client expectations and organizational goals. The Supervisor, Inpatient Coding Auditing Academy acts as the primary liaison between coders, QA, and Training teams to maintain high-quality output and operational efficiency.
Duties & Responsibilities
- Supervise inpatient coding team to meet daily/weekly productivity and accuracy targets.
- Monitor work queues, turnaround times (TAT), and ensure adherence to Service Level Agreements (SLAs)
- Allocate workloads based on coder capacity and account priorities; manage escalations effectively
- Ensure compliance with ICD-10-CM/PCS guidelines, UHDDS standards, and client-specific requirements
- Track coder performance metrics (productivity, accuracy, attendance) and provide timely feedback
- Conduct regular performance reviews and implement corrective action plans for underperforming coders
- Collaborate with QA team to address error trends and support coder remediation plans
- Identify bottlenecks and implement process enhancements to improve efficiency and reduce rework
- Support automation initiatives and ensure coders are trained on updated workflows and tools
- Maintain operational dashboards and provide data-driven insights to leadership
- Partner with QA Supervisors and Educators to align audit findings, glidepaths, and training interventions
- Coordinate with client teams for operational updates, reporting, and compliance requirements
- Participate in leadership meetings to discuss operational performance and strategic initiatives
- Ensure coders adhere to HIPAA-equivalent privacy and organizational security protocols
- Stay updated on coding guideline changes and cascade updates to the team promptly
- Other duties as assigned
- Use, protect and disclose patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
- Bachelor's degree in health information management, Nursing, or related field required
- Must have CCS/CIC certification
- 3 years solid inpatient DRG supervisory experience (ICD-10-CM/PCS, MS-DRG) required
- Must have strong understanding of DRG validation, POA reporting, and UHDDS standards
- Workflow management, SLA adherence, productivity optimization.
- Technical knowledge of ICD-10-CM/PCS coding, DRG grouping, encoder tools.
- Prior experience supervising, coaching, conflict resolution, performance management
- Knowledge of KPI tracking, trend analysis, reporting
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
Working Conditions
- Schedule flexibility for cross-geo collaboration.
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
- Work Environment: The noise level in the work environment is usually minimal
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law. 
