About us:
We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.
FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country's talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.
Role Title: Supervisor CAD, GIS, Processing
Position Summary:
Provide overall or specific operational support to EPS personnel by leading a team of CAD operators, surveyors and/or processors providing quality plans and services to the FM community.
Job Responsibilities:
- Provide operational leadership and day-to-day supervision for production of CAD drawings, GIS data and survey derived plans for direct reports and EPS team members.
- Perform core technical responsibilities with CAD, QC, GIS, Processing and/or Field Survey disciplines as needed to support operational demands and workloads fluctuations.
- Assign and prioritize work (CAD drawing creation and revisions, GIS plan updates and mapping layers, survey processing), , and balance workloads to ensure timely, accurate, and high-quality delivery of plans and related deliverables.
- Deliver training, coaching, and technical guidance to support team performance, capability development, and achievement of quality and productivity expectations. Provide hands-on and operational support to EPS Personnel related to hardware, software, plan information, tools and processes, leveraging subject matter expert when needed.
- Conduct performance reviews and support goal development through discussions and collaborative input, reinforcing accountability and professional growth. Communicate progress concerns, and risks to schedules or quality to managers to support timely issue resolution.
- Maintain current knowledge of EPS practices, procedures, products, services and equipment and contribute recommendations for process improvements, tools and resources.
Skill and Experience:
- 3+ years of experience required to perform essential job functions.
- Additional Experience Qualifier (optional): 4+ years in a production environment, including, 2+ years supporting EPS CAD and/or survey operations.
- People leadership skills, including performance management, coaching, and team development.
- Strong verbal and written communication skills to provide clear direction, feedback, and escalation.
- Operational and technical proficiency with CAD, GIS, mapping, and document management systems.
- Problem solving and decision making skills to manage workload, quality, and delivery risks.
- Proficiency in standard operational tools, processes, and systems.
Must Have Skills:
- CAD / CAD drafting.
- Quality / Quality Control.
- Production / Production Operation / Production Supervision.
- People leadership skills, including performance management, coaching, and team development.
- Production Supervisor.
- Strong verbal and written communication skills to provide clear direction, feedback, and escalation.
- Operational and technical proficiency with CAD, GIS, mapping, and document management systems.
- Problem solving and decision-making skills to manage workload, quality, and delivery risks.
- Proficiency in standard operational tools, processes, and systems.
Education and Certifications:
- 4 Year/ bachelor's degree required.
Work location: Bengaluru
