Job Overview
The FinOps Supervisor is a leadership role within the financial operations (FinOps) team, responsible for overseeing the daily operations of the customer billing function, ensuring accurate, timely invoicing and compliance with company policies and procedures. The role is instrumental in driving the successful execution and administration of customer sales orders to ensure a seamless and productive order to cash process for Greenway and its customers.
Essential Duties & Responsibilities
- Formulate and establish general policies, procedures and best practices governing the billing operations.
- Work with the Controller in evaluating and improving processes and implementing streamlined procedures. Ensure a mindset of continuous improvement.
- Ensure invoices are generated in accordance with contractual terms and provided to customers a timely manner.
- Ensure proper approvals of credits and timely issuance to customers when needed.
- Meet with customers regarding any invoice invoicing or contractual disputes which may arise.
- Collaborate and engage with sales, marketing, accounting, and other related departments of the company to ensure cross-functional success; coordinate and direct such relationships at appropriate levels.
- Be able to understand, diagram and improve data flow across systems as needed for diagnosing any invoicing errors caused by systems, data or processes
- Manage multiple on-going projects as well as ad-hoc requests
- Oversee the accuracy and efficiency of order processing and fulfillment.
- Supervise, motivate, and direct a staff of up to 10.
- Hold team members accountable for meeting their individual and team targets.
- Coordinate, assign and supervise the daily work activities of the teams including setting measurable performance indicators and reviewing them regularly with the team. Provide corrective measures where needed.
- Provide reporting to management to evaluate the productivity and effectiveness of the teams.
Experience
Education
- Bachelor's in Business Management, Finance, Accounting or related field
Minimum Qualifications
- At least eight (8) years of finance operations and order to cash processing experience in a mid-sized software company including significant experience in billing operations
- At least one (1) year of experience supervising a team of at least four (4)
- Significant experience driving process optimization
Functional Competencies And Key Capabilities
- Ability to lead, mentor, and develop a team.
- Strong communication skills for meeting with customers on invoice issues or disputes.
- Understanding invoicing, collections, and cash application processes.
- Ability to read and interpret contractual agreements for successful execution of terms and conditions
- Knowledge of revenue reporting rules and guidelines a plus.
- Experience with Salesforce and Microsoft D365 (or similar systems) for managing O2C processes.
- Strong skills in Microsoft Excel for financial analysis, including working with large datasets and reporting.
- Familiarity with internal and external audit requirements, as well as regulatory compliance, such as SOX (Sarbanes-Oxley) for financial controls.
- Awareness of applicable tax laws and legal requirements related to invoicing and collections.
- Must be able to work well under pressure to meet deadlines.
Work Environment/Physical Demands
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
- This role requires that one can sit and regularly type on a keyboard the majority of the workday
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others work, as well as in-coming and out-going communications via the computer and/or mobile devices
- The role necessitates the ability to listen and speak clearly to customers and other associates
- This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work.
