Job Description
Intercontinental Exchange has an opportunity for an Accounts Receivable Supervisor.
Responsibilities
- Analyze payment exceptions and liaise with customers and management to increase auto-application of payments and process efficiencies.
- Monitor day-to-day processes and review work product of team to ensure productivity and accuracy of executed tasks.
- Research complicated accounts and assist with complex client account reconciliations.
- Coordinate with the GL team to research and reconcile cash account discrepancies.
- Coordinate with internal teams regarding escalated inquiries and/or problems within key tools and systems.
- Serve as backup to Manager in the review and execution of key functions.
- Facilitate the necessary on-the-job training for department staff on new and existing processes, and contribute to the refinement of processes and procedures.
- Communicate via phone or email with the collections team members and/or customers regarding escalated issues.
- Execute key sensitive or new tasks that require accounting knowledge and analytical skill.
- Perform project-based tasks with minimal guidance and oversight.
- Assist with other duties as assigned by management.
- Incorporate feedback received from management to ensure performance and productivity expectations are being met.
Knowledge And Experience
- Associate or Bachelor's degree in Accounting or business-related field.
- 8+ years of experience that is directly related to the duties and responsibilities specified.
- Oracle Revenue Management and Billing (ORMB) and High Radius Cash Application experience is a plus but not a requirement.
- The candidate must be detail-oriented and possess strong organizational skills.
- Candidate must be able to handle confidential and sensitive information in a professional manner.
- Strong customer service, interpersonal and communication skills are required.
- Must have the ability to analyze and solve problems, prioritize tasks and work independently.
- Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
- Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.
