We are seeking several dedicated and skilled SuccessFactors Application Management Specialists to join our dynamic team. In this role, you will be responsible for supporting our SuccessFactors applications, ensuring its optimal performance and alignment with business needs. You will work closely with the functional team to prioritize and implement changes, leveraging agile methodologies to drive continuous improvement.
Main Responsibilities
- Support Ticketing: End-to-End Case Management: Oversee the entire process from case intake to resolution, prioritizing and managing escalations for Dedicated Partners/Distributors, ensuring timely and effective solutions to user issues.
- Evolution Management: Evaluate and implement change requests, collaborating with IT HR Functional Support to ensure alignment with business objectives and compliance with technical requirements.
- Agile Methodology: Utilize agile methodologies, including user story creation, to plan and implement changes effectively.
- Release Management: Coordinate monthly releases, defining the budget of days or points required for implementation.
- Backlog Prioritization: Collaborate with functional support teams to prioritize the backlog based on legal changes, corrective maintenance, interface modifications, and evolutions.
- Collaboration: Cultivate a collaborative atmosphere by partnering closely with IT HR stakeholders to comprehend their needs and deliver tailored solutions.
Key Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Proven senior experience in SuccessFactors application management services.
- Proven senior experience in SuccessFactors Employee Central Module.
- Experience in one or more of the following SF Modules is a plus: Recruiting (Marketing and Management), Performance & Goals, Succession, Compensation, Onboarding, and People Analytics.
- SAP SuccessFactors certification is a plus.
- Experience in Cornerstone Learning Management System is a plus.
Nice to Have
- Passion to learn and work on new things.
- Understanding agile methodologies and experience with user story creation and backlog prioritization.
- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
Other Details
This position involves a collaborative and dynamic work environment aimed at driving organizational success. Specific logistics regarding remote work options and contract duration will be discussed during the interview process.
