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NxtWave

Success Coach

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Job Description

Location: Hyderabad (On-Site)

Work Days: Monday to Saturday

Timings: 10:00 AM to 8:00 PM

Type: 3 months internship → Full-time

CTC: ₹20,000/month (internship) → ₹3–3.6 LPA

About the Role

As a Success Coach, you'll work closely with students throughout their journey, ensuring they stay consistent, complete what they start, and move steadily toward outcomes. From daily follow-ups to solving learning blockers, you'll act as the system that keeps students on track.

This isn't a passive support role. It's about driving behavior, turning intent into execution, and execution into results.

Key Responsibilities

Drive Learning Progress

  • Track student progress consistently and ensure they stay on pace
  • Identify learning gaps early and intervene with clear, actionable next steps
  • Break down complex challenges into simple, executable actions

Student Interaction & Accountability

  • Engage with students across calls, chat, and WhatsApp to resolve queries and maintain momentum
  • Follow up proactively, not just respond to ensure students complete tasks
  • Hold students accountable to their goals, deadlines, and commitments

Build Engagement & Community

  • Host live sessions focused on motivation, clarity, and learning strategies
  • Create an environment where students feel supported, pushed, and consistent
  • Encourage peer interaction to drive accountability through community

Track, Report & Improve

  • Maintain clear records of student progress and interactions
  • Monitor participation and flag risks early
  • Share regular updates with parents/guardians where required
  • Continuously improve interventions based on patterns and outcomes

What the Day-to-Day Looks Like

  • Following up with students who are falling behind
  • Having repeated nudges and motivation conversations
  • Managing multiple students at different stages of progress
  • Stepping in quickly when momentum drops
  • Balancing empathy with firmness to drive action

How You'll Be Measured

  • Student consistency and course completion rates
  • Reduction in drop-offs and inactive students
  • Assignment completion and participation levels
  • Student and parent feedback
  • Overall progression toward placement readiness

Skills & Attributes

  • Strong communication. Clear, direct, and empathetic
  • Ability to handle different student mindsets, from highly driven to disengaged
  • High ownership, you don't wait for problems, you act early
  • Structured and organized, can manage multiple students and timelines
  • Outcome-driven, focused on results, not just activity
  • Comfortable with spreadsheets, CRMs, and basic AI tools

Basic Requirements

  • Proficient in Telugu and English (mandatory)
  • 0–1 years of experience in mentoring, coaching, or customer-facing roles

What This Role Is Not

  • Not just answering queries
  • Not a passive support or helpdesk role
  • Not limited to reacting, requires proactive intervention and follow-ups

What You'll Actually Build

  • A system where students stay consistent and don't drop off midway
  • A culture of accountability across batches
  • Student journeys that translate into real outcomes, not just course completion

More Info

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About Company

Job ID: 146017699