Key Responsibilities:
Student & Parent Engagement
- Guide and support students in their learning journey through regular interactions.
- Address student and parent queries, ensuring timely resolutions and follow-ups.
- Maintain accurate records of interactions and progress in CRM systems.
Supporting Students & Daily Operations
- Facilitate exams, campus activities, and admin tasks for smooth operations.
- Act as a bridge between students and internal teams for effective communication.
Keeping Students Engaged & Supported
- Encourage student participation in activities and celebrate achievements.
- Identify students needing extra support and escalate as needed.
Ensuring Quality & Continuous Improvement
- Manage student support tickets and ensure timely query resolution.
- Track student engagement, collect feedback, and improve overall satisfaction.
Cross-Functional Collaboration
- Assist in CRM management, data tracking, and process enhancements.
- Work closely with internal teams to implement and test new initiatives.
What Were Looking For:
Must-Have Skills
- Good Communication Skills:Native speaker ofMarathiand Proficiency inEnglish.
- Public Speaking Skills:Ability to confidently address and engage a large audience.
- Tech Proficiency:Basic proficiency in spreadsheets, AI tools, and digital platforms.
Additional Qualities
- Experience:Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
- Interpersonal Excellence:Positive attitude, emotional intelligence, and strong problem-solving skills.
- Time Management & Adaptability:Ability to multitask, prioritize tasks, and handle dynamic learning environments.
Employment Type :Full Time , Direct Employment with6 months Probation
