Success Coach - Marathi - Work From Office - Hyderabad

Key Responsibilities:

Student & Parent Engagement

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

• Facilitate exams, campus activities, and admin tasks for smooth operations.
• Act as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

• Encourage student participation in activities and celebrate achievements.
• Identify students needing extra support and escalate as needed.

Ensuring Quality & Continuous Improvement

• Manage student support tickets and ensure timely query resolution.
• Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

• Assist in CRM management, data tracking, and process enhancements.
• Work closely with internal teams to implement and test new initiatives.

What Were Looking For:

Must-Have Skills

• Good Communication Skills:Native speaker ofMarathiand Proficiency inEnglish.
• Public Speaking Skills:Ability to confidently address and engage a large audience.
• Tech Proficiency:Basic proficiency in spreadsheets, AI tools, and digital platforms.

Additional Qualities

• Experience:Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
• Interpersonal Excellence:Positive attitude, emotional intelligence, and strong problem-solving skills.
• Time Management & Adaptability:Ability to multitask, prioritize tasks, and handle dynamic learning environments.

Employment Type :Full Time , Direct Employment with6 months Probation