Subscription Operations Executive

Key Responsibilities

• Verify and process subscription orders, ensuring accuracy of customer information, pricing, subscription plans, and supporting documentation.
• Coordinate with Internal Sales, B2B Sales, Call Centre, Service Teams, and Sales Agents to ensure timely order processing and activation.
• Monitor order status from submission through activation and completion, resolving discrepancies where required.
• Act as the primary point of contact for subscription-related enquiries and operational coordination.
• Provide customers with timely updates on subscription activation, maintenance schedules, renewals, and service activities.
• Manage the complete subscription lifecycle, including activation, maintenance scheduling, renewals, and terminations.
• Coordinate preventive maintenance services according to service agreements and ensure appointments are completed within the required timeframe.
• Maintain accurate subscription records and ensure data integrity within company systems.
• Support customer retention initiatives through proactive renewal follow-up and engagement activities.
• Generate operational reports on order volume, activation status, maintenance completion, renewal performance, and customer service issues.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, service commitments, and operational procedures.

Requirements

• Diploma or Degree in Business Administration, Operations Management, Customer Service, or a related discipline.
• Minimum 2 years of experience in operations coordination, customer service, order processing, sales support, or subscription management.
• Strong communication and stakeholder management skills with the ability to coordinate across multiple departments.
• Customer-oriented with excellent problem-solving and organizational abilities.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.