Subject Matter Expert (SME) – Banking
Location: Mumbai (In-Office)
Experience: 5+ years
Industry: Banking (Retail / Corporate / Digital Banking)
About the Role
We are looking for a Banking SME with strong technical and analytical capabilities to work closely with clients and internal teams in shaping and delivering data-driven solutions.
This role requires a blend of deep banking domain expertise and hands-on experience with data, analytics, and reporting tools to drive meaningful business outcomes.
Key Responsibilities
- Act as a domain expert across banking engagements, with strong exposure to retail and/or corporate banking
- Engage with clients to gather and structure business requirements into analytical problem statements
- Work closely with data science, analytics, and engineering teams to design and deliver solutions aligned with business objectives
- Define and track key KPIs across lending, liabilities, customer lifecycle, and risk
- Analyze data, validate outputs, and ensure business relevance of analytical models and dashboards
- Translate business requirements into data specifications, logic, and metrics definitions
- Participate in client discussions, workshops, and reviews as a techno-functional expert
- Ensure proper documentation of use cases, workflows, and data requirements
Key Domain Expertise
- Retail Banking: CASA, deposits, customer acquisition, cross-sell/upsell
- Lending: Personal, home, SME/MSME lending, underwriting
- Credit Risk & Collections: Scorecards, delinquency, recovery strategies
- Customer Analytics: Segmentation, churn, CLTV, campaign performance
- Digital Banking: Customer journeys, funnel optimization, digital adoption
- Compliance: KYC, AML fundamentals
Technical Skills (Must-Have)
- Strong hands-on experience in SQL for data extraction and analysis
- Working knowledge of Python / R for data analysis (preferred)
- Experience with BI tools such as Power BI, Tableau, or similar
- Ability to work with large datasets and understand data structures
- Experience translating business problems into data models, KPIs, and dashboards
Key Skills
- Strong techno-functional understanding of banking processes
- Excellent analytical and problem-solving skills
- Strong stakeholder management and communication abilities
- Ability to work in fast-paced, cross-functional environments
Qualifications
- 5+ years of experience in banking / NBFC / consulting / analytics roles
- Bachelor's degree required; MBA or equivalent preferred
- Prior experience in analytics or data-driven projects is highly preferred
What You'll Get
- Opportunity to work on cutting-edge data and AI use cases in banking
- Exposure to leading financial institutions
- Cross-functional collaboration across business, data, and technology teams
- Fast-paced growth environment with high ownership
