This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Role & Responsibility
- He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
- He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
- He/She should be able to provide floor support to DA&aposs on clarifying their queries during execution
- The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
- The employee will be an individual contributor for this role.
- In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
- He/She should be able to do RCA for all the duplicate and invalid clarifications - reduce ambiguity in work instructions by identifying training needs.
Basic Qualifications
- A graduate in any field of study. Quantitative fields such as engineering is preferred, with relevant experience in Software testing, 2 to 3 years of industry experience.
- Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
- Good at problem solving, data analysis and troubleshooting issues related to content quality.
- Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams.
- Goal-driven and target-oriented while being able to step back and look at the bigger picture.
Preferred Qualifications
- Good written and verbal communication skills in English
- Self starter, good team player.
- Strong attention to detail and deep dive and identify root causes of issues.
- Ability to drive new mechanisms within internal teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&aposre applying in isn&apost listed, please contact your Recruiting Partner.
