Subject Matter Expert - Motor Claims

About the Team

The Motor Claims team is a critical function within our Insurance Business team, dedicated to

providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claims

experience for our customers. You will be responsible for the end-to-end management of motor

own-damage (OD) claims, serving as the primary point of contact for customers and service partners.

Must Haves

● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims

survey/assessment.

● Technical Skills:

○ Strong understanding of vehicle mechanics, automobile parts, repair processes,

vehicle damage assessment, and repair cost estimation.

● Communication Excellence: Good command of written and spoken English. Multilingual

ability is an added advantage.

● Soft Skills:

○ Excellent analytical and problem-solving abilities.

○ Flexible and adaptable to a changing and digital-first work environment.

○ Strong interpersonal, negotiation, and mentorship skills.

What We Expect From You

● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point

for complex claims.

● Lead the review of surveyor reports, setting standards for validation and ensuring

cost-effective repair vs. replacement across the team.

● Drive the use of digital tools for assessment and settlement, providing feedback for process

improvement and ensuring team adherence to best practices.

● Manage and optimize the coordination between customers, surveyors, and garages to resolve

issues efficiently.

● Handle high-value negotiations and guide the team on effective strategies to control losses

while maintaining quality.

● Oversee stakeholder communication, managing escalations and ensuring the team meets and

exceeds service TATs.

● Take a key role in network expansion by leading the identification and vetting of strategic

garages and surveyors, and making recommendations for empanelment.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold

— we're building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial

services organisations. But we're just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions.

If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it's about how you think, build, and grow. You'll thrive here if:

● You're impact-driven

You take ownership, build boldly, and care about making a real difference.

● You strive for excellence

Good isn't good enough. You bring focus, precision, and a passion for quality.

● You embrace change

You adapt quickly, move fast, and always put the customer first.