Key Responsibilities:
- Handle region-wise dental/clinical technical queries from customers, partners, or internal teams.
- Provide accurate, clear, and professional clinical guidance over calls and other communication channels.
- Manage calling processes related to customer queries and support.
- Understand customer concerns and resolve queries efficiently within defined TAT.
- Coordinate with internal teams (Operations, Planning, etc.) for complex query resolution.
- Maintain proper documentation of calls, queries, and resolutions in CRM/system tools.
- Ensure high customer satisfaction by delivering empathetic and solution-oriented support.
- Stay updated with dental products, procedures, and regional requirements.
- Follow SOPs, quality standards, and compliance guidelines.
Required Skills & Competencies:
- BDS qualification with 2–3 years of relevant experience
- Strong clinical knowledge and ability to explain concepts clearly
- Excellent communication and calling skills
- Customer-focused mindset with problem-solving ability
- Ability to handle region-wise responsibilities and language preferences (preferred)
- Basic knowledge of CRM systems and MS Office
- Good documentation and follow-up skills.
Preferred Candidate Profile:
- Experience in customer service or clinical support
- Comfortable with calling-based processes
- Ability to manage multiple queries and work in a fast-paced environment.
