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Job Description
Job Title:
Subject matter ExpertJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Knowledge/Abilities-
- Previous experience in a similar role is desirable in consumer relations
- Work with the Ops/Training team to develop and build value argumentation Ability to be resilient when dealing with different situations / type of contacts stability to track deliverable dates, deadlines, and reminders
- Develop and track corrective action plans
- Improve and develop the process, working methods and tools
- Ability to follow directions to achieve business goals effectively
- Ability to interact with all levels of staff
- Strong articulation and comprehension skill
- Ability to empathize, anticipate customer needs and problem-solving techniques
- Highly independent & motivated team player who s a self-starter and can work independently
- Competence in MS Office is a must
- Strong time management and behavioral skills
- Efficient in learning process quickly and able to conduct the quality audits
- Identify and address problems and opportunities
Desirable Skills-
- Outstanding communication skills both verbal and written
- Ability to be flexible, follow tight deadlines, organize and prioritize work and deliver results quickly
- Previous experience in social media
- Experience rolling out projects involving process and culture change preferred
Educational Qualification : Graduate
Disclaimer:- Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon Building 14 - 11F, Tower DLanguage Requirements:
Time Type:
Full timeMore Info
Key Skills
About Company
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.