Job Description
Job Title
:
Style Associate
Department
:
Retail Stores
Reports To
:
Store Manager
Role Summary
:
The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.
Key Responsibilities
:
Customer Focus
- Understand customer needs and preferences to recommend suitable jewelry pieces.
- Address customer queries effectively and escalate complex issues when required.
Sales Mastery
- Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
- Communicate product value effectively to customers.
- Support the store in achieving store targets.
- Stay updated with the latest collections, and promotions.
Flexibility and Change Management
- Adapt to varying shift timings and store requirements.
- Be open to transfers within the cluster area as per business needs.
- Exhibit punctuality and readiness to take on additional responsibilities when needed.
Store Operations Excellence
- Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
- Assist in stock replenishment and visual merchandising.
- Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
- Support theft prevention by maintaining vigilance and following protocols.
- Follow all company policies, work processes and store standard operating procedures (SOPs).
Collaboration
- Collaborate with team members to ensure smooth store operations.
- Work as a cohesive team player, contributing to group success.
Decision-Making and Sensitivity
- Display sensibility and sensitivity when addressing customer concerns.
- Use sound judgment in handling challenging situations while maintaining brand standards.
Candidate Requirement
:
- Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
- Must be above 18 years of age and below 28 years of age
- Good communication and interpersonal skills
- Ability to learn quickly
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts (including weekends and evenings)
Key Performance Indicators
Sl. No.
Goal
Performance Parameter (Measurable)
Weightage
1
Achieve sales targets
- Contribution to overall store sales targets
20%
2
Customer Service
- Customer Satisfaction Surveys (CSAT)
20%
3
Adherence to Policies and Procedures
- Operational score card
- Present on the floor during weekends and holidays
20%
4
Team Contribution
- Collaboration with team members to achieve store goals and provide excellent customer service. (Measurement - Observed by store manager and peer feedback on 1 to 4 rating - Need form)
25%
5
Attendance and Punctuality
- Timely arrivals and adherence to scheduled shifts.
15%
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