Study Abroad Counselor

Pay: 40,000.00 - 50,000.00 per month

Job description:

POSITION SUMMARY

Under the supervision of the Branch Head, the purpose of this role is to provide professional, friendly, career guidance to aspirants planning to Study Abroad. With full direction below, the aim is to always improving and developing skills and capability.

KEY AREAS OF RESPONSIBILITY

Service Excellence (internal

and external) Promptly, professionally, courteously and in a friendly manner

answer client phone calls & email enquirers within the scope of the

role. Develop and maintain professional client and potential client

relationships. Manage complex queries for resolution and mark it to the attention

of Branch head; ensure it is followed up and resolved

Maintain up to date knowledge on latest updates / trends. Speedily determine when an issue needs to be escalated to the

Supervisor for resolution

KRA

Provide career guidance to study abroad. Counsel and find suitable course within the budget. Managing complex queries for study abroad. Help students and parents understand the funding for the visa. Request documents to apply for admission and Visa

Guide student with complete procedure on seeking admission, entry

requirement, visa requirement, funding, student visa formalities, post

study work visa options

Provide professional and quality counseling service that exceeds

customer and client expectations. Be a productive and effective member of office team and support

Branch Head through exhibiting collaborative operating style

thereby building team spirit Responsible for start to end process

Record Management Maintain accurate and organized client notes in CRM. Ensure records are maintained using established systems, to ensure

easy access and retrieval when needed

Accounts & Expenditure

Accurately and efficiently take any payments from clients and

ensure correctly recorded. Ensure accurate account records are kept associated with payments

and expenses to and from the business. Continuous Improvement Bring new ideas and/or innovations wherever possible

Working with team to identify and improve processes, systems and

create efficiencies within the business

Keep up to date with latest changes in study rules, regulations and

trends. Be certified as a Counsellor for assigned destinations (pass test every year)

Other

Help to maintain and improve the business image and brand in the

marketplace

Train New joines and Jr. staff members

Other service support tasks as requested or directed by Branch

Head, Sr. Counselor's and team members

Working Days- Monday to Saturday

Timing- 9.30AM TO 6.00PM

Job Type: Full-time

Work Location: In person