Company Description
TBS Studio designs safe, stylish, and functional furniture and interiors for children across all age groups — from infants and toddlers to pre-teens and teenagers.
Our work spans handcrafted cots, cradles, changing tables, beds, storage solutions, soft furnishings, and complete room setups — combining thoughtful design with everyday functionality.
Every product and space reflects a strong focus on safety, comfort, and a warm, modern aesthetic. Parents trust TBS Studio for high-quality solutions that evolve with their child's needs while supporting daily routines.
Explore our work at https://tbs.studio/ or visit our Experience Centre in New Delhi.
Role Description
We are looking for a highly organized and proactive individual who can own the entire client journey — from handling leads and walk-ins to coordinating with internal teams and ensuring smooth order execution.
This is not a typical sales or operations role. This role requires ownership, follow-up discipline, and strong communication.
Key Responsibilities
Client Handling
- Manage walk-in clients and understand requirements
- Guide clients through product selection and offerings
- Handle queries, concerns, and expectations professionally
Lead Conversion
- Handle qualified leads (calls, Instagram, etc.)
- Follow up with interested clients
- Convert leads into confirmed orders
Order Tracking & Updates
- Maintain a live order tracker (Google Sheets)
- Track status of all ongoing orders
- Proactively update clients on timelines and delays
Coordination
- Work closely with design team (approvals, updates)
- Coordinate with production team (timelines, delivery)
- Ensure smooth communication between all stakeholders
Follow-ups (Critical Responsibility)
- Client follow-ups
- Internal team follow-ups
- Lead follow-ups
What We're Looking For
- Excellent communication skills (Hindi + strong English)
- Clear pronunciation, polished tone, and confident speaking style
- Professional, refined, and well-articulated verbal communication
- Highly organized and detail-oriented
- Proactive mindset (does not wait for instructions)
- Ability to handle multiple tasks calmly and professionally
- Experience in retail / studio / client-facing roles preferred
What This Role Is Not
- Not a design role
- Not a backend operations-only role
- Not a cold-calling sales role
Qualifications
- Excellent communication skills (Hindi + strong English), with clear pronunciation, polished tone, and confident speaking style
- Strong client handling and customer service ability — able to manage conversations, expectations, and concerns effectively
- Demonstrated ability to follow up consistently and manage multiple conversations (clients, leads, internal teams)
- Good understanding of sales coordination — converting interested leads through structured communication and follow-ups
- Strong organizational skills for tracking orders, managing updates, and maintaining structured workflows
- Ability to coordinate across teams (design, production) and ensure smooth execution of client orders
- Comfortable using tools such as Google Sheets, WhatsApp Business, or basic CRM systems for tracking and communication
- Experience in retail, studio, interiors, or client-facing roles preferred
- Interest in design, furniture, or children's spaces is a plus
- Bachelor's degree is preferred but not mandatory
How to Apply
Share your CV along with a brief note on:
Describe a situation where you handled a difficult client and what steps you took.
Email: [Confidential Information]
