Student Success Intern

We are looking for a detail-oriented, proactive, and energetic Student Success Intern to join our team. This role is perfect for a problem-solver who enjoys peeling back the hood of a business to see how things actually work. You won't just be watching from the sidelines; you'll be helping us streamline workflows, manage data, and ensure our daily engine runs without a hitch.

1- Job Title: Student Success Intern

2- Status: Full time

3- Job description:

I. Core Purpose of the Role

As the Operations Intern, your primary objective is to manage the Engine of Green build Academy. You are responsible for the end-to-end lifecycle of our members; from the moment they show interest (Lead) to the moment they achieve career breakthroughs (Success). You will bridge the gap between our high-level mission and daily execution.

II. Key Responsibilities & KPIs

A. Student Onboarding & Success (The Experience)

● Seamless Integration: Execute the First 24-Hour onboarding protocol foR new members, ensuring they have immediate access to the LMS (Learning Management System), community portals, and orientation materials.

● Success Tracking: Monitor student progress through the Green Pathfinder levels. Identify stuck students and proactively engage them to ensure course completion.

● Community Moderation: Foster a vibrant learning environment by managing our private community groups, ensuring queries are answered within 4 working hours.

B. Curriculum & Course Operations (The Product)

● Milestone Tracking: Maintain the Course Creation Dashboard. Coordinate with the Founder to track recording schedules, editing phases, and final uploads of new Green Building modules (LEED, IGBC, etc.).

● Resource Management: Ensure all downloadable templates, checklists, and supplementary materials are updated and error-free.

C. Lead & Conversion Analytics (The Growth)

● CRM Management: Own the Lead-to-Conversion pipeline. Track every lead coming from webinars, social media, and ads.

● Data Reporting: Provide a weekly Growth Pulse report including:

·        Cost Per Lead (CPL) vs. Conversion Rate.

·        Show-up rates for webinars/live sessions.

·        Member Churn vs. Retention rates.

● Sales Support: Follow up with high-intent leads and manage the payment gateway reconciliation to ensure no student experiences technical barriers to entry.

III. Required Competencies

● Tech Savvy: Proficiency in LMS platforms (e.g., Tag Mango, Teachable,or Kajabi), CRM tools, and automation (Zapier/Pabbly).

● Data Driven: Ability to turn a spreadsheet of numbers into a story of What is working and what isn't.

● Empathy & Communication: A Student-First mindset with the ability to communicate with senior Architects and Engineers with professional poise.

● Project Management: Obsessive attention to deadlines and The Spirit of Detail.

IV. What Success Looks Like in 6 Months

● Onboarding Automation: A 100% automated, Zero-Friction onboarding process.

● Completion Rates: Increasing course completion rates by 30% through active student success interventions.

● Data Clarity: A real-time dashboard that shows exactly where every Rupee of marketing spend is converting into a mission-aligned student.

V. Commitment to the Mission: At Green Building Academy, we don't just work; we build. You are joining a movement to fix the construction industry. We expect you to bring the same level of integrity to our operations that an architect brings to a LEED Platinum building.