Student Success Executive

ABOUT THE ROLE

We are looking for a driven, people-first Student Success Executive who can do two things

exceptionally well: deliver a smooth, positive experience for every student who reaches out to

us — and proactively identify opportunities to help them get even more value from Biotecnika's

offerings.

This is a hybrid role — approximately 80% relationship management and support, 20%

proactive sales including upsell, cross-sell, and re-activation of past students. You will be the

voice of Biotecnika for hundreds of students and professionals every week. Your ability to build

trust and convert conversations into enrolments will directly impact the company's growth.

KEY RESPONSIBILITIES

Sales and Revenue Activities (20%)

• Identify upsell and cross-sell opportunities during every student interaction and convert

them into enrolments.

• Proactively re-activate past students and lapsed leads through structured follow-up calls,

WhatsApp, and email.

• Work with the sales team to close warm leads that come in through marketing campaigns.

• Meet and exceed monthly targets for upsell, cross-sell, and re-activation conversions.

• Share insights from customer conversations to support marketing and sales campaigns.

Support and Relationship Management (80%)

• Handle student and customer inquiries via phone, email, and chat with prompt, accurate

responses.

• Assist customers with product information, course details, and troubleshooting common

issues.

• Address complaints professionally and ensure quick, effective resolution.

• Maintain detailed records of all interactions and feedback using CRM tools.

• Follow up with students post-purchase to ensure satisfaction and build long-term loyalty.

• Collaborate with internal Sales, Marketing, and Content teams to improve the overall

customer experience.

• Stay updated on Biotecnika's latest programs, industry trends, and biotech career

developments.

• Assist students with basic technical troubleshooting (Google Chrome, Windows PC) via

remote sessions when needed.

REQUIRED SKILLS AND QUALIFICATIONS

Education: B.Sc / M.Sc in Science, B.Tech / M.Tech, B.Com / M.Com, MBA, or related fields.

Candidates with a Science and IT background will have a strong advantage.

Experience: Freshers with strong communication skills and a genuine interest in sales are

encouraged to apply. Prior internship or part-time experience in sales, EdTech, or any

customer-facing role is a plus. 0–3 years of relevant experience accepted.

You will be a great fit if you:

• Communicate clearly and confidently in both Hindi and English (verbal and written).

• Are naturally persuasive and enjoy having conversations that help people make good decisions.

• Can multitask across calls, chats, and CRM updates without dropping the ball.

• Have a proactive, ownership-driven mindset — you don't wait to be told what to do.

• Are comfortable working toward monthly sales targets and being held accountable.

• Have prior experience handling B2B and B2C customer interactions (preferred).

• Are familiar with CRM software or are a fast learner with tech tools.