Student success coordinator intern

Student Success Coordinator Intern

BrightRise Academy | Remote

About BrightRise Academy

BrightRise Academy is an online tutoring academy providing personalized 1-on-1 live classes for students worldwide. We focus on helping students build confidence, improve their academic performance, and learn at their own pace.

Role Overview

We are looking for a Student Success Coordinator Intern who will be responsible for communicating with parents, following up with prospective and existing students, coordinating class schedules, and ensuring a smooth experience for students and families.

This is a people-facing role that requires strong communication, organization, follow-up, and relationship-building skills.

Key Responsibilities

- Follow up with new leads and prospective parents through WhatsApp, email, and calls.
- Understand parents requirements and help them choose suitable classes.
- Schedule and coordinate trial and regular classes with tutors.
- Coordinate class rescheduling and handle scheduling changes.
- Communicate with parents regarding class timings, attendance, and general queries.
- Follow up with parents after trial classes and assist with enrollment.
- Maintain accurate student, parent, tutor, and scheduling records.
- Track upcoming classes, trials, and follow-ups.
- Check in with parents to understand their satisfaction and address basic concerns.
- Coordinate between parents, students, and tutors to ensure smooth class delivery.
- Escalate academic, payment, or other complex issues to the appropriate team member.
- Help maintain a positive and professional experience for every BrightRise family.

Requirements

- Strong written and verbal English communication skills.
- Comfortable communicating with parents professionally.
- Good follow-up and organizational skills.
- Ability to manage multiple conversations and schedules.
- Basic knowledge of Google Sheets, Google Calendar, WhatsApp, and email.
- Responsible, proactive, and punctual.
- Previous experience in customer support, education, sales, tutoring, or coordination is a plus but not mandatory.

Ideal Candidate

We are looking for someone who is:

- Friendly and patient with parents and students.
- Confident in communication.
- Highly organized and detail-oriented.
- Good at following up without being pushy.
- Comfortable working independently in a remote environment.
- Interested in education, customer success, and operations.

Working Hours

Part-time / Flexible

The role may require availability during US/UK-friendly hours, depending on student and parent schedules.

What You'll Gain

- Experience in an international online education company.
- Hands-on experience in student success and customer communication.
- Experience working with international parents and students.
- Exposure to scheduling, CRM/lead management, and education operations.
- Opportunity to grow with BrightRise Academy as the team expands.

Position

Student Success Coordinator Intern

Work Mode: Remote
Type: Part-time Internship