Job Title: Student Relation Officer
Department: Admissions / Sales & Marketing
Location: Kochi
Employment Type: Full-time
Experience: 0-4 years (Freshers with excellent communication skills can also apply)
Job Summary:
We are looking for a dynamic and persuasive Lead Consultant who will play a dual role as an Admission Officer and Telecaller. As a Student Relation Officer, the candidate should be able to counsel students about study destinations, suitable courses, universities, and eligibility requirements. This role is central to our admissions and outreach team, responsible for guiding prospective students through the enrollment process, addressing inquiries, and converting leads into confirmed admissions through effective counseling and follow-ups.
Key Responsibilities:
Admissions Counseling:
- Counsel prospective students and parents regarding program features, admission process, eligibility, and career prospects.
- Handle inbound inquiries from leads generated via various marketing campaigns (calls, WhatsApp, website, social media).
- Assist candidates throughout the application process: form filling, document submission, payment support, and interview scheduling.
- Maintain accurate records of student data and interactions in CRM or internal systems.
Tele calling & Lead Management:
- Make outbound calls to leads generated from online/offline sources and qualify them for admissions.
- Follow up with interested prospects via phone, WhatsApp, SMS, or email to ensure maximum lead conversion.
- Resolve queries related to courses, faculty, fees, scholarships, and deadlines.
- Achieve daily/weekly calling and conversion targets.
- Provide timely updates to team leads or reporting managers regarding lead status and challenges.
Key Skills & Competencies:
- Excellent verbal and written communication skills in English.
- Strong persuasive and interpersonal skills.
- Ability to handle pressure, objections, and targets professionally.
- Confident, energetic, and proactive approach.
- Basic computer proficiency (Excel, Google Sheets, CRM tools).
Qualifications:
- Bachelor's degree in any stream
- Previous experience in education counseling, telecalling, sales, or customer service is a plus.
Preferred Traits:
- Passion for education and student success.
- Ability to work independently and in a team environment.
- Flexibility to work on weekends and adapt to dynamic workflows.
Compensation:
Starting monthly salary: 20,000 + incentives
