Job Purpose -
D&I, the Digital and Integration division of Schlumberger, seeks interns, who will work with our Application Support Analysts to serve as the Level 2 support of our internal business systems.
The interns will be primarily responsible for executing standard instruction-based tasks. In addition, they will participate in testing, and documentation of the applications they are engaged in.
Key Functions -
- Engage with L2 Support analysts to review tickets that have come in the remedy queue.
- Resolve L2 support tickets that can be resolved based on standard work instructions.
- Address Change Requests based on standard work instructions.
- Create user documents based on enhancements and fixes that go in a software release, based on requirements provided by IT PMs.
- Test applications and document test results based on test cases. Test cases will be documented and provided to the interns.
- Work with L2 Support analysts and IT PM's over application uptime
Skills & Competencies
- Pursuing College Master Degree in Computing or related discipline
- Analytical Skills - understanding of problem or situation by breaking it down
- Attention to Detail - Apply quality standards to all tasks undertaken
- Strong Oral and written communication skills in English
- Ability to work effectively with global teams
