Student Engagement Manager supporting Cleveland State University

Location: Delhi or Mumbai, India

Grok Global Services is hiring a full-time Student Engagement Manager to support Cleveland State University's international engagement and outreach efforts, with an initial focus on India and potential activity across the broader South Asia region.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About Cleveland State University

Cleveland State University is a public research university located in the heart of downtown Cleveland, Ohio. Founded in 1964, CSU serves approximately 14,000 students across eight colleges and schools and offers more than 175 academic programs. Known for its engaged learning model, CSU connects students with real-world experience through internships, co-ops, research, and partnerships with major organizations including Cleveland Clinic, NASA Glenn Research Center, and leading regional employers. For international students, CSU offers a strong combination of academic breadth, career preparation, affordability, student support, and access to a vibrant U.S. city.

About the role

The Student Engagement Manager will be based in India, preferably Delhi or Mumbai. This role will include visiting and training agents, market engagement and development, and building relationships with schools, counselors, institutional partners, and other key stakeholders.

This role will be especially important in helping CSU build a high-quality, institutionally owned outreach presence in South Asia, with an emphasis on sustainable growth, agent quality, student fit, and market feedback that can inform campus processes.

Key Responsibilities

• Attend engagement and outreach events, agent meetings, school visits, fairs, webinars, and other market-facing activities.
• Promote CSU's academic programs, institutional strengths, student outcomes, location, and value proposition to counselors, agents, and partners and other stakeholders.
• Support student outreach and engagement for both undergraduate and graduate programs.
• Support and contribute to the University's objectives through market development and in-market engagement activities.
• Assist with onboarding, training, monitoring, and ongoing support of CSU-approved agents, with attention to ethical outreach, student quality, accurate advising, and long-term partner fit.
• Build and maintain relationships with agents, feeder schools, counselors, alumni, institutional partners, and other relevant stakeholders.
• Support admitted-student follow-up, conversion, and yield activities.
• Provide market feedback on student concerns, visa trends, documentation issues, competitor messaging, and factors that may affect conversion or visa outcomes.
• Help strengthen CSU's in-market reputation by ensuring agents, counselors, and students receive accurate, consistent, and realistic information about CSU programs, admissions expectations, costs, outcomes, and student support.
• Track and report on engagement activities, contacts, event outcomes, agent engagement, market conditions, and emerging opportunities.
• Share observations from the market that may help CSU improve student outreach operations, communications, application processes, and admitted-student follow-up.
• Support CSU staff or faculty traveling to the region by helping coordinate meetings, briefings, itineraries, and follow-up.

The Most Suitable Background

• Bachelor's degree required.
• Minimum of 3+ years of experience in education, international education, student engagement and outreach, or a related field.
• Experience with U.S. higher education in student engagement and marketing.
• Experience working with agents, schools, counselors, or institutional partners preferred.
• Strong written and spoken English communication skills.
• Ability to write clear emails, reports, and activity updates in English.
• Strong presentation, relationship-building, organizational, and follow-through skills.
• Ability to work independently while staying closely aligned with CSU and Grok.
• Work or study experience in the United States preferred.

The Most Important Traits to Succeed

The successful candidate will be strategic, proactive, ethical, detail-oriented, resilient, and comfortable representing CSU with professionalism and credibility. They should bring strong judgment, market awareness, initiative, and the ability to build trust with a wide range of partners and stakeholders.

The candidate should also be comfortable giving strategic guidance and market intelligence to the institution to reach CSU's long-term market development goals.

Travel

Significant travel within India and potentially other South Asian markets is expected.