Student Counselor

An Edtech Counselor (or Academic Counselor) guides prospective students and parents through course selections, handles inbound/outbound inquiries, aligns learning paths with career goals, and drives conversions or admissions for online learning programs.

Key Responsibilities

• Student Guidance: Conduct one-on-one sessions via phone, video, or in-person to assess student aptitude and recommend suitable courses.
• Program Expert: Explain curriculum details, tuition fees, certification value, and career outcomes.
• Lead Management: Follow up on marketing and web-generated leads, tracking interactions through a CRM.
• Target Achievement: Meet monthly enrollment or conversion targets (inside sales/edtech sales hybrid model).
• Relationship Management: Maintain post-enrollment rapport to minimize drop-offs and collect regular student feedback.

Requirements & Skills

• Experience: Minimum 1 to 3 years in edtech sales, inside sales, or educational counseling.
• Communication: Exceptional verbal and written command of English and local languages.
• Mindset: Customer-centric approach with strong persuasion and problem-solving skills.
• Tech Literacy: Comfortable using CRM software, MS Excel, and virtual meeting tool.