Student Counselor

Relationship Manager / Student Counsellor – STEM Programs (Full-Time)

Location: Onsite – Crystal Plaza, Andheri West (Work From Office)

Shift: 11:30 AM – 8:30 PM (IST)

Work Week: 6 Days Working | 1 Weekly Off

Joining: Immediate Joiners Preferred

Compensation

Fixed Salary: ₹30,000 per month + Target Based Incentives (Apply only if aligned with the budget)

About the Role

We are hiring a Student Counsellor – STEM Programs to drive student success, engagement, and long-term retention.

This is not a teaching role. You will act as a Relationship Manager for students and parents, ensuring a seamless and high-quality learning journey.

You will manage a portfolio of students and own their overall satisfaction, progress, and continuity, while closely coordinating with instructors and parents.

Key Objectives

Own student satisfaction and retention post onboarding

Ensure strong, measurable learning outcomes

Drive high engagement across students and parents

Build long-term parent relationships to support renewals & referrals

Maintain consistent communication, transparency, and trust

Key Responsibilities

1. Student Satisfaction & Retention (Core Ownership)

Manage a cohort of up to 75 students

Ensure a positive and engaging learning experience

Monitor attendance, participation, and engagement levels

Identify early signs of drop-off and take corrective action

Mandatory: Generate a minimum of 5 referrals per month (from Month 2 onwards)

2. Learning Journey Management

Own the end-to-end student lifecycle

Align learning with student interests, pace, and ability

Track progress, milestones, and measurable outcomes

Ensure completion of 96 sessions per student

3. Instructor & Academic Coordination

Monitor class quality and engagement levels

Coordinate with instructors to improve delivery and pacing

Identify learning gaps and recommend improvement strategies

4. Parent Relationship Management

Act as the primary point of contact for parents

Conduct monthly structured check-ins

Share weekly progress updates and project milestones

Build trust to drive renewals and referrals

5. Engagement & Visibility

Conduct monthly check-ins (virtual/in-person) per student

Facilitate checkpoint project presentations

Showcase selected student work on social platforms

6. Reporting & Collaboration

Maintain accurate records in CRM / LMS systems

Track engagement, outcomes, renewals, and referrals

Collaborate with academic, operations, and support teams

Mandatory Requirements

Minimum 1 year of experience in:

Student Counselling / Academic Counselling

Student Success / EdTech roles

Prior virtual teaching experience (mandatory)

Strong understanding of STEM concepts (mandatory)

Excellent English communication skills (verbal & written)

Strong parent-facing & relationship management skills

Ability to assess student engagement & instructional quality

Comfortable with CRM / LMS tools

Must have a laptop & stable internet connection

Availability aligned with the role's working hours