Student Counsellor -UK and Europe (Experienced)

Company Description VIDYA.PORTAL is an education agency that supports learners in planning their studies in the UK, Europe, and other global destinations. The organization guides students in selecting the most suitable country, institution, and course based on their academic goals and personal preferences. In addition to international options, VIDYA.PORTAL also offers counseling for education opportunities within the country. The company provides end-to-end assistance to help learners access better educational pathways and a smoother transition into their chosen programs. VIDYA.PORTAL is powered by WESTBAY INTERNATIONAL EDUCATION PVT LTD, combining local expertise with global reach.

Role Description This is a full-time, on-site role for a Student Counsellor – UK and Europe, based in Kochi. The Student Counsellor will guide prospective students and families through the process of selecting appropriate courses, institutions, and destinations in the UK and Europe. Daily responsibilities include conducting counseling sessions, assessing academic profiles, explaining admission requirements, and outlining timelines and application steps. The role involves maintaining updated knowledge of universities, programs, scholarships, and visa processes, as well as coordinating with internal teams to support applications and documentation. The Student Counsellor will also respond to inquiries via phone, email, and in-person meetings, provide high-quality customer service, and participate in events, seminars, and outreach activities to promote VIDYA.PORTAL's services.

Qualifications

• Strong Student Counseling and Career Counseling skills to help learners choose suitable courses, institutions, and study destinations.
• Excellent Communication skills, including clear spoken and written English, with the ability to explain complex processes in a simple, supportive manner.
• Proven Customer Service skills, with a focus on responsiveness, empathy, and maintaining positive long-term relationships with students and families.
• Understanding of the Education sector, particularly higher education systems in the UK and Europe, admission processes, and academic pathways.
• Bachelor's degree in any field
• Prior experience in overseas education counseling, student advisory roles, or admissions is mandatory
• Ability to work on-site in Kochi, manage multiple cases simultaneously, and meet application and intake deadlines.
• Proficiency with basic office software and CRM or student management systems; comfort with online counseling tools and virtual meetings.