Student Counsellor & Admin

Company Description Jawily Education is an international education consultancy with a presence in the UK and India, dedicated to making overseas study accessible, streamlined, and free of charge for students. The organization supports learners from university selection through visa processing, travel arrangements, and arrival support in the UK. Through its housing brand, Jawily Home, and partnerships with Amber Student and UniAcco, Jawily Education provides safe, verified, and affordable accommodation in major student cities. The company also offers guidance on education loans, scholarships, and part-time job opportunities, helping students manage both academic and financial aspects of studying abroad. Jawily Education operates from London and Lucknow, serving students across borders with personalized, end-to-end support.

Role Description The Student Counsellor & Admin is a full-time hybrid role based in Lucknow, with a combination of in-office work and some work from home. This role involves guiding prospective students through the entire study abroad process, including understanding their academic background, interests, and budget to recommend suitable courses, universities, and destinations. The position includes providing clear information on admission requirements, application timelines, and documentation, as well as supporting students with visa guidance in coordination with the wider team. Day-to-day responsibilities also include maintaining accurate records of student interactions, updating application trackers and CRM systems, and coordinating with partner institutions and housing providers such as Jawily Home, Amber Student, and UniAcco. The role requires responding promptly to student and parent queries via phone, email, and messaging platforms, organizing counseling sessions and webinars, and supporting general office administration, scheduling, and documentation.

Qualifications

• Strong student and career counseling skills, including the ability to understand student aspirations and guide them on suitable courses and international education pathways.
• Excellent communication and interpersonal skills to interact professionally with students, parents, and institutional partners in a clear, empathetic, and culturally sensitive manner.
• Proven customer service orientation, with the ability to manage queries, handle concerns, and provide timely, solution-focused responses.
• Background or strong interest in education, international education services, or related fields.
• Bachelor's degree in any discipline (Education, Counseling, Psychology, or Management preferred).
• Good organizational and administrative skills, including proficiency with MS Office/Google Workspace and basic CRM or database tools.
• Ability to work independently and in a team, manage multiple cases simultaneously, and meet deadlines in a fast-paced environment.
• Prior experience in student recruitment, overseas education counseling, or academic administration is an advantage.