Strategic Planning & Operations Senior Manager

Operations Manager

Key Responsibilities

• Develop strong collaborative relationships with internal partners to support business needs including cross-functional project management and operational support.
• Manage and develop staff, leading a team of operations professionals focused on business processes such as metrics and reporting, contracting and budgets, project management, regulatory document management, and information resources.
• Create detailed project plans, facilitate team meetings, and encourage collaboration, ensuring adherence to workflow processes.
• Track project progress, including achievements, action items, partner concerns, and issue resolution.
• Capture lessons learned and implement process improvements to enhance efficiency.
• Advance the use of productivity tools in the organization, including Teams, Copilot, Smartsheet, and Miro.
• Support the Operations Head, lead special projects, conduct required analyses, and create deliverables as needed.

Basic Qualifications

• Minimum 5+ years of experience in a leadership, supervisory, or people management role.
• Master's degree with 8-10 years of research and program management experience OR
• Bachelor's degree with 10-14 years of research and program management experience OR
• Diploma with 14-18 years of research and program management experience

Preferred Qualifications

• 10+ years of project management experience, with at least 5 years in the pharmaceutical/biotech industry.
• Ability to work independently, coordinating multiple projects in a regulated, detail-oriented environment.
• Strong leadership skills with the ability to motivate, coach, and develop employees, fostering a high-performance culture.
• Ability to align team goals with organizational strategy and drive continuous improvement.
• Excellent communication skills (written, analytical, and oral), able to effectively present information.
• Experience in process evaluation and implementation of innovative and creative solutions.
• Understanding of drug commercialization and business practices.
• Strong facilitation skills, promoting collaboration across multiple stakeholders.
• High proficiency in Microsoft Office suite, Miro, and Smartsheet.
• Review and proofreading experience for scientific/technical documentation.