Job Title - Strategic Account Success Lead
Shift schedule - 5:30 PM - 2:30 AM IST (5 day onsite)
Location - Kharadi, Pune - 411014
Working closely with: Sales Directors (account owners), Program Management, Delivery/Ops, QA, and the BDR/SDR teams supporting campaigns.
About Unbound IA
Unbound IA is a brand-to-revenue partner for B2B technology companies. We help enterprise and scale-up clients overcome friction in go-to-market strategy and executionconnecting brand impact to measurable commercial outcomes.
The opportunity
We're hiring a Strategic Account Success Lead to help us grow and retain our most important strategic accounts.
In these accounts, retention and expansion are won (or lost) while work is being deliverednot at renewal time. This role exists to bring a more proactive, data-led account success layer to our delivery model: surfacing insights early, tightening quality loops, creating in-flight value proof, and ensuring cross-functional alignment across Sales, Program Management, Delivery and the BDR teams.
What you will be accountable for
Strategic account outcomes
- Improve retention
- Drive expansion
- Improve client satisfaction signals
Delivery-to-value outcomes
- Faster issue detection and resolution
- Improved lead quality and sales acceptance through structured feedback and root-cause loops
Enablement outcomes
- Measurable uplift in BDR/SDR performance and quality on strategic accounts through coaching, playbooks and operating standards tied to real campaign outcomes
What you will do
1) Own Strategic Account Success (Retention + Expansion enablement)
- Act as the internal account success owner for designated strategic accounts, partnering with the Sales Director
- Co-build and run an Account Health Plan: goals, success measures, risks, stakeholder map, campaign portfolio view, and optimisation roadmap.
- Turn delivery performance and client feedback into clear value proof: what's working, what's changed, what impact is expected, and what happens next.
- Identify expansion opportunities from delivery realities (new geos, new segments, additional motions, program extensions) and support Sales in converting them into growth.
2) Lead cross-functional account cadence
- Establish and run a consistent cross-functional rhythm for each strategic account (weekly/bi-weekly depending on intensity).
- Ensure crisp ownership, prioritisation and follow-through across Sales, Program Management, Delivery, QA and BDR teams.
- Build an optimisation culture: clear what we change next decisions, not just status updates.
3) Run lead quality + escalation prevention loops
- Own the strategic account sales acceptance / rejection loop:
- Maintain a rejection log and pattern analysis
- Run root-cause analysis
- Drive corrective actions across delivery, QA and BDR workflows
- Define and reinforce escalation standards (acknowledgement and resolution expectations) in partnership with Program Management and Delivery.
- Provide concise, executive-ready account health updates when requiredespecially in moments of risk.
4) Own enablement for BDRs working strategic accounts
You will own an enablement loop specifically tied to strategic account performance, including:
- Diagnose skill and quality gaps using live campaign outcomes (e.g., recall issues, qualification drift, messaging mismatch, objection handling gaps).
- Build and run a lightweight enablement programme for relevant BDRs/SDRs:
- Call coaching and feedback loops
- Playbook updates (objections, qualification standards, messaging guardrails)
- Weekly what's working / what's failing sessions based on current campaigns
- Partner with SDR leadership and Program Management so enablement is embedded in the weekly operating rhythm.
- Increase internal visibility of what's working so best practice spreads quickly.
What's in scope
- Strategic accounts only (typically large, multi-stakeholder, multi-campaign enterprise accounts).
- This role works across Sales, Program Management and Deliverydriving alignment and outcomes.
What we are looking for
Must-haves
- Strong account success instincts with commercial accountability (retention + expansion orientation)
- High data literacy: able to diagnose patterns and translate them into action
- Comfortable building from scratch (process + rhythm + outcomes)
- Confident cross-functional leadership without formal authority
- Clear, direct, solution-led stakeholder communication
- Enablement capability: coaching, playbooks, behaviour change with frontline teams
Working style / location
This role is designed to be Pune office-based, given the hands-on collaboration and enablement components with our BDR teams and delivery partners.
