Strategic Account Manager

About Signeasy

Contracts run businesses. We are unlocking the intelligence inside them.

Signeasy began fifteen years ago with a simple idea. Signing should be easy. That idea helped the world go paperless.

But signatures were only the beginning.

Today, the real problem isn't signing contracts. It's what happens after.

Across every company, contracts sit scattered across inboxes, shared drives, CLMs, ERPs, and filing systems. They're static. Forgotten. Underused. And yet, they quietly define revenue, risk, compliance, and growth.

We believe contracts are one of the most powerful and most overlooked sources of truth in a business.

2025 changed everything. While others continued to treat contracts as mere paperwork, we began transforming them into living, searchable, and intelligent systems of record. We shipped over 250 product releases, achieved 21 CFR Part 11 compliance, got featured in Apple's WWDC, while building the foundation for what comes next.

2026 will be our biggest year yet. With the launch of Intelligent Contract Management, we are going to market with an AI-powered contract management platform built for modern teams who expect more than storage, signatures, or status quo software.

This is the moment. And this is the team building it. If you want to help shape the future of contracts with us, please read on.

About the Role

Own, retain, and expand a defined book of strategic accounts. This is a hunter-in-your-own-portfolio role, you'll map departments, uncover use cases, surface integration needs, and turn those into revenue. You'll build multi-threaded relationships, own a quota, and serve as a trusted advisor. We expect AI tools to be a genuine, daily part of how you work.

What you'll do

Account Expansion and Growth

• Map users and usage across departments: HR, Legal, Finance, Operations, and IT to find whitespace and expansion opportunities.
• Go beyond surface-level use-case understanding - understand how Signeasy drives functional capabilities for each team, how those capabilities translate into business outcomes, and ultimately how they move the customer's KPIs
• Drive geographic expansion, replicate wins from one region or office to others within the same account.
• Track signals: M&A activity, geographic expansion, leadership changes. Engage early to protect, consolidate, or grow.
• Generate referrals, work with satisfied customers to get warm introductions into new accounts.

Relationship management and retention

• Build multi-threaded relationships with champions, economic buyers, and executive sponsors across each account.
• Own all commercial touchpoints: business reviews, renewal conversations, and expansion discussions.
• Proactively manage churn risk; run recovery plans with CS when needed.
• Advocate for customer needs internally and deliver structured product feedback to Product and CS.

Pipeline and quota management

• Own a defined ARR expansion quota and maintain a QoQ growth plan for your book.
• Build and manage an active pipeline of upsells, cross-sells, new department adds, and new use cases.
• Navigate multi-stakeholder sales cycles across HR, Legal, Finance, IT, Procurement, and Operations.
• Track and report on ARR, NRR, expansion revenue, usage depth, and health scores.

Market and product intelligence

• Stay current on industry trends, competitor activity, and evolving customer needs to inform your account strategy and internal conversations.
• Gather and share structured product feedback from your accounts with Product and CS teams to help shape the roadmap.

What we are looking for

• 4–6 years as an Account Manager or Key Account Manager in a B2B SaaS company, with a proven track record in expansion and upsell quotas.
• Strong commercial acumen, you can build a business case, run a strategic account plan, and manage a pipeline independently.
• Comfortable with outbound prospecting within existing accounts. Not a passive renewal role.
• Excellent communication, presentation, and negotiation skills, you can adapt for a CEO, an engineer, or an IT Head
• Hands-on with AI tools for research, writing, and productivity. You use AI to work smarter every day, not just when it's convenient.
• High ownership, entrepreneurial mindset, bias for action in a fast-moving environment.

AI-First Account Management

• Use AI daily to research accounts, funding rounds, org changes, and competitive moves so every conversation is informed.
• Apply AI to map buying centres and org structures, prioritise outreach, and personalise QBRs and follow-ups at scale.
• Analyse usage data with AI to surface expansion signals and flag churn risk before it becomes a problem.
• Stay current on AI tools for sales and AM; bring new ideas to the team regularly.

Why work with Signeasy:

Our values make us a TIGER — Trust, Integrity, Growth Mindset, Empathy, Responsibility.

We operate as a lean, close-knit, and nimble team. We are opinionated but collaborative — we disagree, then commit to a mutual decision. We are modern but don't follow trends blindly. We are easy to work with, but we believe in having difficult conversations. We ask many questions, experiment, and learn fast. And we are deeply empathetic — towards our customers, our colleagues, and ourselves.

Our people are our most significant asset. You will be working alongside some of the smartest, most humble people across the globe, who come from diverse backgrounds and bring unparalleled experiences. We are a hybrid-friendly organization that believes in workplace flexibility — a mix of in-person collaboration at the office and focused work from home.

We are the #SigneasyTribe, and we encourage you to ask plenty of questions about our culture to see if there's a job-human connection that makes this a fascinating experience for both of us.

We'd love to hear from you

Amazing talent comes from all kinds of life journeys. If what's written above speaks to you — whether or not you look like a perfect fit on paper — please apply. We review every application and will get back to you within a week.

Hear what it's like to work at Signeasy: https://www.youtube.com/watchv=oCY-rCTODbw Meet Signeasy's leadership team: https://rb.gy/ftyfkw

Read our origin story: https://rb.gy/azsda0

Take a peek at Signeasy's culture: https://rb.gy/nvra6o

Learn more about growth at Signeasy: https://signeasy.com/jobs/